What to Expect

Select from below to find out more.


1. Privacy


As a responsible company we will treat all your personal information, in accordance with the Data Protection Act, as Private and Confidential. We also provide you with free access to your personal records.


2. A fees free service!


We offer a fees free service to normal credit clients collecting instead, a commission from the lender. We will tell you whatever fees we will receive.


3. A hassle free service!


At MMD we work hard to ensure that all our clients get the individual care and attention they need for a smooth mortgage application; however we understand that on rare occasions things can go wrong! We have therefore, created a thorough complaints procedure in order to ensure that you have someone to talk to if you experience any problems.

Should you have any cause for complaint you should communicate this, in the first instance, to our Complaints Coordinator through the adviser responsible for your mortgage and insurance arrangements or direct to:-

Complaints Coordinator
Mortgage Matters Direct
Christchurch House
Beaufort Court
Medway City Estate
Rochester ME2 4FB

Telephone 01634 731535
Fax 01634 731556

Email anne.mackenzie@mortgagemattersdirect.co.uk

If you cannot settle your complaint with us we will help you to direct your complaint to the appropriate ombudsman.


4. Peace of Mind


We are covered by the Financial Services Compensation Scheme (FSCS). The scheme ensures that you are protected and may be entitled to compensation (up to £48,000) from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the FSCS.

We are also members of the Association of British Insurers (ABI), the independent association which establishes and regulates the selling code of practice for intermediaries advising clients on non-investment life assurance contracts. Mortgage Matters Direct adheres to the principles established within this code.


5. Great Products


We work with the best partners for non-investment protection products through Legal & General and for property insurance and payment protection products which are arranged through Towergate and St. Andrews respectively.

6. Help with Mortgages for Investment Properties


Should your mortgage requirements relate to an investment property, please ask for the relevant terms of business as these will be different from the standard Terms & Conditions contained in our literature and with experience of investment properties in the UK and worldwide we can help you with these types of financial decisions.



Ward & Partners and Mortgage Matters Direct are trading names of Arun Estate Agencies Ltd. Mortgage Matters direct is an appointed representative of Home In One Financial Services Ltd which is authorised and regulated by the Financial Services Authority (FSA). Home In One Financial Services Ltd are permitted to advise on and arrange mortgages and non-investment life and general insurance products. You can check this on the FSAs register by visiting the FSAs website www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. The FSA does not regulate Buy to Let Mortgages and different terms of business apply to these.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

DATA PROTECTION ACT
Any information you provide will be held by Arun Estate Agencies Limited. They may use it for marketing and administrative purposes and to inform you about any products and services offered by Arun Estate Agencies Limited and its subsidiaries. Arun Estate Agencies Limited is registered with The Data Protection Register, registration number Q0844205.

DISCLAIMER
Data provided on this site is supplied by Mortgage Brain Limited who makes no warranty, representation, warranties or promise not expressly set forth and disclaims fitness for a particular purpose, course of dealing, usage of trade, title and non-infringement.

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