Neil, Domestic Energy Assessor Field Support
As a Domestic Energy Assessor I prepare Energy Performance Certificates (EPCs) on properties coming to market. I also create floor plans and take property photographs. As you can see from the photo below we use high quality equipment for the best possible results.
I joined as a Trainee Sales Executive and progressed to Sales Manager. The role of DEA was created when the government introduced EPCs. My greatest achievement was when the company recognised the extra work I’d put in and promoted me to DEA Field Support. I’m not satisfied with doing the bare minimum – that would bore me. I’ve always got the opportunity to find ways we can improve our work.
The role of DEA is quite flexible. We work from home and visit 5 or 6 properties a day. There can be any combination of creating EPCs, taking photos and producing floor plans. Sometimes we visit the houses when people are out but other times we work with the clients. We have several meetings a year when we get everyone together, which is a good way of sharing advice and are always in touch by phone and email.
The company rewards you for going the extra mile
The training for the role has been excellent. We used outside companies for the Domestic Energy Assessor and Photography training as the roles were new to the company. There is classroom based learning followed by live exercises.
You’re never left on your own - there's support whatever the job. You never get lost even though we’re a large company. There’s always someone to call if you need help and the management is always open to new ideas.
Always giving more than expected – The Arun Way – is very important, even when the homeowner isn’t present. I was leaving one property when a neighbour asked me what I was doing. It turned out that she was interested in selling so I was able to take her details and pass them on to the local branch to follow up.