Going that extra mile
11 October 2017
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A truly heart-warming story from our New Romney office – with a little help from Homewise!
An elderly local man with severe health issues was recently forced by circumstances beyond his control to sell the home he had shared with his mother for 36 years. Reluctant to move at all, he nevertheless instructed Ward & Partners in New Romney, and they quickly found a buyer.
So far, so good. At that stage, however, it quickly became obvious that even after the sale, the client wouldn’t have sufficient funds to buy the sort of property he needed. He was having to consider small flats that were pretty much unsuitable, until Sales Advisor Charlie Craddock introduced him to our friends at Homewise - a family-owned firm who have being helping people find innovative solutions to their housing problems for 35 years. They managed to stretch the client’s budget and find him a bungalow where he would be very happy.
Between them, they helped the client with every aspect of the transaction and move
Again, so far so good. But at this point is also became apparent that the client was not really capable of organising the move on his own. Step forward Charlie again, together with his colleague, Sales Manager Curtis Allen. Between them, they helped the client with every aspect of the transaction and move – from completing all the paperwork and clearing 35 years-worth of accumulated stuff, to packing and unpacking again at the new property. And all in their own time – including Sundays.
Commenting on this remarkable tale of devotion to customer service far above and beyond the call of duty, New Romney’s Senior Branch Partner Steve Hutchens said: “In over 30 years in the industry, I have never seen such determination to help someone move, and am convinced that most other agents would have walked away from this scenario. I am really proud that Curtis and Charlie work with me and my team at Ward & Partners.”
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